Job Description
We are urgently hiring a Part-Time Technical Support Specialist to join our dynamic team in San Francisco. Due to rapid business expansion, we are seeking dedicated individuals ready to start immediately. This role offers a unique opportunity to work in a high-growth tech environment with flexible scheduling options.
In this position, you will serve as the first point of contact for our clients, ensuring seamless technical resolutions and maintaining high satisfaction levels. We value proactive problem-solving and excellent communication skills.
Responsibilities
- Provide top-tier technical troubleshooting and customer support via chat, email, and phone.
- Diagnose and resolve hardware and software issues for a diverse client base.
- Manage and prioritize incoming support tickets within established service level agreements (SLAs).
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the engineering team to report bugs and suggest product improvements.
- Conduct basic user training on internal software tools and applications.
- Maintain a positive and professional demeanor during high-pressure periods.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Proven experience in customer service or technical support roles.
- Strong understanding of operating systems (Windows, macOS) and common software applications.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Reliable internet connection and a quiet home office environment.
- Willingness to work flexible hours, including weekends or evenings.