Job Description
Join Our Team as an Urgent Hiring Part-Time Customer Support Specialist!
TechHorizon Solutions is currently seeking a dedicated and dynamic Part-Time Customer Support Specialist to join our London office. This is an immediate opportunity for a proactive individual to contribute to our success in a fast-paced environment.
In this role, you will be the face of our company, ensuring our clients receive the highest level of service. We value creativity, reliability, and a can-do attitude.
Responsibilities
- Respond to client inquiries via email, phone, and live chat with a focus on speed and accuracy.
- Resolve customer issues and complaints in a professional and empathetic manner.
- Manage and update customer records in our CRM database accurately.
- Collaborate with the sales and technical teams to ensure comprehensive service delivery.
- Assist in the preparation of weekly reports and performance metrics.
- Maintain a positive and welcoming atmosphere in the office.
Qualifications
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Ability to work part-time (approx. 20-25 hours per week).
- Flexibility to work occasional evenings or weekends if required.