Job Description
We are looking for a dedicated Part-Time Customer Support Specialist to join our team in Minneapolis immediately. This is a high-impact role where you will be the first point of contact for our valued clients.
Due to our rapid growth, we have an urgent need for talent. If you are looking for flexibility and a chance to make a difference, apply today.
Responsibilities
- Respond to customer inquiries via email, phone, and live chat in a timely and professional manner.
- Diagnose and resolve technical issues and account concerns efficiently.
- Document all customer interactions and resolutions in our CRM system accurately.
- Collaborate with the internal team to improve customer satisfaction scores.
- Provide accurate information regarding products and services.
- Maintain a positive and professional demeanor under pressure.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service is a plus but not mandatory.
- Excellent written and verbal communication skills.
- Proficiency with Microsoft Office Suite.
- Ability to work independently and manage time effectively.
- Reliable high-speed internet connection.