Job Description
We are looking for dedicated individuals to join our dynamic team in Fort Worth, TX. Due to an immediate expansion, we are urgently hiring part-time customer support specialists. This is a fantastic opportunity for those seeking flexible working hours and a stable income stream.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service. If you are proactive, reliable, and ready to start immediately, we want to hear from you!
Responsibilities
- Handle high-volume customer inquiries via phone and email in a professional manner.
- Diagnose and troubleshoot technical issues for end-users.
- Maintain accurate records of all interactions in our CRM system.
- Escalate complex issues to senior support staff when necessary.
- Collaborate with the sales team to improve customer retention.
- Provide product training and guidance to new clients.
Qualifications
- High school diploma or GED required.
- Previous customer service or technical support experience is a plus.
- Strong computer literacy and proficiency with MS Office Suite.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends and evenings.
- Must be available for immediate start.