Job Description
Are you looking for a flexible evening opportunity? Apex Digital Solutions is urgently hiring for part-time support positions in Oklahoma City. We pride ourselves on a modern, inclusive work environment and are specifically looking to welcome students and recent graduates.
Why Choose Us?
- Student Friendly: No prior experience required; we provide comprehensive training.
- Flexible Hours: Work during the evening shift (3:00 PM - 11:00 PM) to fit your schedule.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on performance.
- Growth Opportunities: Clear pathways for advancement within the company.
Join our team today and take the first step towards a rewarding career in customer support.
Responsibilities
- Provide high-quality technical support and troubleshooting via chat, email, and phone.
- Assist customers with account inquiries and product troubleshooting.
- Accurately enter and update customer data into our CRM systems.
- Document all customer interactions and resolutions in our ticketing system.
- Maintain a professional, empathetic, and helpful communication tone.
- Identify trends in customer issues and relay feedback to the management team.
Qualifications
- High school diploma or equivalent is required.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication skills.
- Ability to work evenings and weekends as required.
- Reliable internet connection and a quiet workspace.
- Willingness to learn new software and processes quickly.