Job Description
Join Innovatech Solutions, a leading technology firm in Manchester, as a Tech Support Specialist. We are seeking motivated individuals to provide exceptional technical support to our clients. Whether you are looking for a full-time position or a flexible part-time role, we have opportunities for you.
In this role, you will be the first point of contact for technical issues, ensuring that our clients receive prompt and effective solutions. You will work in a collaborative environment with a team of experienced professionals, and you will have the opportunity to grow your skills and advance your career.
We offer a competitive salary, flexible working hours, and a supportive work culture. If you are passionate about technology and helping others, we encourage you to apply!
Responsibilities
- Provide technical support to clients via phone, email, and chat
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain computer systems and networks
- Document all interactions and resolutions in the ticketing system
- Collaborate with the IT team to escalate complex issues
- Stay updated with the latest technology trends and best practices
- Train clients on the use of new technologies and software
Qualifications
- Previous experience in technical support or a related field
- Strong knowledge of operating systems (Windows, macOS, Linux)
- Excellent problem-solving and communication skills
- Certification in CompTIA A+ or equivalent is a plus
- Ability to work independently and as part of a team
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Customer service oriented with a patient and helpful attitude