Job Description
We are seeking a highly skilled Senior Technical Support Specialist to join our dynamic team in Fort Worth, Texas. As a premier employer in the region, we are dedicated to providing top-tier technical solutions to our diverse clientele.
This role offers a unique opportunity to work in a fast-paced environment where you can utilize your expertise in both full-time and part-time capacities to drive our success. We pride ourselves on our collaborative culture, competitive benefits, and commitment to employee growth.
If you are looking for a stable career in a vibrant city with excellent earning potential, we want to hear from you.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network infrastructure issues.
- Manage and resolve complex tickets in a timely manner using our Service Desk tools.
- Conduct on-site training sessions for new and existing employees regarding IT policies and procedures.
- Collaborate with cross-functional teams to implement technical solutions that improve business efficiency.
- Monitor system performance and proactively identify potential security vulnerabilities.
- Maintain accurate and up-to-date documentation of all technical assets and resolutions.
- Act as a mentor for junior support staff members.
Qualifications
- Minimum of 4 years of experience in IT support, help desk, or a related technical field.
- Strong proficiency in Windows and Linux operating systems.
- Experience with cloud services (AWS or Azure) is highly preferred.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work flexible hours, including occasional evenings or weekends for part-time availability.
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- CompTIA A+ or Network+ certification is a plus.