Job Description
Join Oakland's premier library system as a Remote Library Assistant and transform how communities access knowledge from anywhere! We're seeking tech-savvy professionals to deliver exceptional virtual library services while supporting our mission of equitable information access. Enjoy flexible remote work with competitive benefits and a collaborative team environment dedicated to innovation and community impact.
Responsibilities
- Deliver virtual reference services via chat, email, and video calls to patrons across Oakland
- Manage digital resource platforms including e-book catalogs, research databases, and virtual learning tools
- Assist patrons with digital literacy training, remote account management, and online research strategies
- Curate and maintain specialized digital collections for diverse community needs
- Collaborate with team members on virtual programming development and outreach initiatives
- Support remote circulation processes including digital holds management and virtual renewals
- Participate in continuous training on emerging library technologies and remote service best practices
Qualifications
- Associate's degree in Library Science or related field (or equivalent experience)
- Minimum 2 years experience in digital reference services or virtual library environments
- Proficiency with library management systems (e.g., Sierra, Koha) and digital resource platforms
- Exceptional written communication skills for remote patron interactions
- Experience developing virtual literacy programs and digital content curation
- Ability to troubleshoot common technical issues for patrons remotely
- Strong organizational skills with experience managing virtual workflows
- Certification in Library Technology or Information Science preferred