Job Description
Join Urban Retail Collective as a Remote-Friendly Retail Associate and transform how we connect with customers in the digital-first retail landscape. This hybrid role blends in-store experiences with virtual customer support, offering the flexibility of remote work while maintaining the personal touch of physical retail. We're seeking tech-savvy individuals who can seamlessly transition between assisting customers in our vibrant Saint Paul showroom and providing exceptional service through our e-commerce platforms. Enjoy competitive pay, flexible scheduling, and the opportunity to shape the future of retail in a supportive, growth-oriented environment.
Responsibilities
- Deliver exceptional in-person and virtual customer experiences via video calls, chat support, and email
- Manage online inventory systems and process remote orders with precision
- Conduct virtual styling consultations and product demonstrations
- Assist in-store customers while maintaining seamless digital engagement
- Operate point-of-sale systems and handle remote payment processing
- Collaborate with cross-functional teams on inventory optimization
- Maintain accurate customer records across digital and physical touchpoints
- Participate in virtual training sessions on new products and technologies
Qualifications
- Previous retail or customer service experience preferred
- Proficiency with video conferencing tools and CRM software
- Strong written communication skills for digital interactions
- Ability to work independently with minimal supervision
- Comfortable with flexible shifts including evenings and weekends
- Basic knowledge of e-commerce platforms and inventory systems
- Valid driver's license for occasional in-store support
- High school diploma or equivalent required