Job Description
Join Urban Retail Collective's innovative remote-friendly retail team in Philadelphia! We're seeking dynamic individuals to deliver exceptional customer experiences through our hybrid model—combining in-store presence with digital support. As a Remote Friendly Retail Associate, you'll be the bridge between our physical locations and online community, providing seamless service while enjoying the flexibility of remote work components.
Responsibilities
- Deliver exceptional in-person and virtual customer service via chat/video support
- Process transactions accurately using our integrated POS and e-commerce platforms
- Manage inventory and coordinate with remote team for stock optimization
- Execute digital merchandising tasks for online storefronts
- Train customers on self-service technologies while maintaining physical store presence
- Collaborate with remote team members using our proprietary CRM system
- Participate in virtual team huddles and quarterly in-store workshops
Qualifications
- 1+ years retail or customer service experience
- Proficiency with digital communication tools (Zoom, Slack, Teams)
- Ability to work flexible shifts including weekends and holidays
- Strong problem-solving skills with remote troubleshooting experience
- Valid Pennsylvania driver's license for occasional store visits
- High-speed internet connection for remote work components
- Ability to lift 25lbs and stand for extended periods during in-store shifts