Job Description
Join the prestigious Chicago Public Library System as a Remote-Friendly Library Assistant and become a vital part of our mission to empower communities through knowledge. This hybrid role combines in-person engagement at our iconic downtown branch with flexible remote work options, allowing you to serve patrons while maintaining work-life balance. You'll be at the forefront of digital literacy initiatives, supporting Chicagoans of all ages in accessing information, resources, and transformative learning opportunities. Our collaborative team values innovation, inclusivity, and the transformative power of libraries – apply today to make a meaningful impact in the heart of Chicago.
Responsibilities
- Deliver exceptional virtual and in-person reference services using advanced library databases and digital resources
- Manage remote circulation services including digital lending platforms, online renewals, and virtual account maintenance
- Develop and facilitate engaging virtual programs including digital literacy workshops, virtual book clubs, and remote research sessions
- Curate and maintain digital collections, ensuring seamless access to e-books, audiobooks, and specialized databases
- Collaborate with cross-functional teams to implement remote patron support initiatives and improve digital service delivery
- Utilize integrated library systems (ILS) for cataloging, acquisitions, and inventory management with remote access capabilities
- Provide technical support for patrons accessing remote services, troubleshooting digital access issues via virtual consultations
Qualifications
- Bachelor's degree in Library Science, Information Management, or related field (or equivalent professional experience)
- Minimum 2 years of library experience with demonstrated proficiency in digital services and remote patron support
- Advanced proficiency in integrated library systems (e.g., Sierra, Evergreen) and digital resource platforms
- Exceptional communication skills with ability to deliver clear, empathetic virtual assistance across diverse demographics
- Proven ability to independently manage remote workflows with minimal supervision
- Experience developing and implementing virtual educational programs and digital literacy initiatives
- Strong problem-solving skills with aptitude for troubleshooting remote access and technical issues
- Commitment to equity and inclusion in library services, particularly for underserved Chicago communities