Job Description
Join Austin's leading remote-friendly service provider as an Evening Receptionist and become the first point of contact for our diverse client base. This role blends in-person virtual assistance with remote support, offering flexibility while maintaining professional standards. You'll manage communications after business hours, ensuring seamless client experiences in our hybrid work environment. Perfect for night owls seeking work-life balance with competitive compensation and growth opportunities.
Responsibilities
- Manage incoming calls, emails, and virtual inquiries during evening hours (4 PM - 12 AM CT)
- Coordinate client appointments and virtual meeting logistics using scheduling software
- Maintain digital visitor logs and remote access protocols for after-hours security
- Process transactions and handle confidential client information with discretion
- Collaborate with day-shift teams for seamless operational handovers
- Uphold brand voice across all digital and verbal client interactions
- Monitor remote communication channels and escalate urgent matters appropriately
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with video conferencing tools (Zoom, Teams) and CRM systems
- Reliable high-speed internet and quiet home office setup
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced virtual environments
- Evening/night shift availability (4 PM - 12 AM CT) required
- Professional demeanor and problem-solving aptitude
- Basic technical troubleshooting for remote work tools