Job Description
Join our award-winning healthcare tech team as a Remote Evening & Weekend Customer Support Specialist! We're seeking compassionate professionals to deliver exceptional patient assistance during flexible evening and weekend shifts. Enjoy work-life balance with no commute, competitive benefits, and the opportunity to make a meaningful impact on patient health journeys. Perfect for students, parents, or anyone seeking supplemental income with schedule flexibility.
Why Work With Us?
- 100% remote work environment
- Competitive hourly pay + performance bonuses
- Comprehensive paid training
- Flexible scheduling (evenings/weekends)
- Health insurance eligibility (after 90 days)
- Professional development stipends
Responsibilities
- Delicate empathetic patient support via phone, chat, and email during assigned shifts
- Resolve insurance claims, billing inquiries, and appointment scheduling issues
- Document patient interactions accurately in CRM systems
- Collaborate with medical teams to resolve complex patient needs
- Maintain strict HIPAA compliance in all communications
- Identify process improvement opportunities and escalate critical issues
- Participate in monthly virtual team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or healthcare support experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently in a remote environment
- Flexibility to work evenings (4 PM - 12 AM) and weekends
- Strong problem-solving abilities with attention to detail
- Basic understanding of healthcare systems (training provided)