Job Description
Join our dynamic healthcare team as a Remote Evening Receptionist and become the first point of contact for our valued patients. This fully remote position offers the flexibility of working from home while providing exceptional administrative support during evening hours. You'll manage virtual front desk operations, ensuring seamless patient experiences through phone, email, and digital communication platforms. We provide comprehensive training and a supportive environment for career growth in the healthcare administration field.
Responsibilities
- Manage virtual reception duties including call routing, appointment scheduling, and patient inquiries
- Process digital registrations, insurance verifications, and medical documentation
- Maintain accurate patient records in HIPAA-compliant systems
- Coordinate with medical staff for urgent after-hours communications
- Handle billing inquiries and payment processing support
- Monitor and respond to after-hours digital communications (email, chat, portal)
- Prepare daily reports and operational summaries for management
Qualifications
- Minimum 1 year experience in administrative or reception roles
- Proficiency with telehealth platforms and virtual office tools
- Exceptional verbal/written communication skills
- Strong organizational abilities with attention to detail
- Ability to work independently with minimal supervision
- Experience with EMR/EHR systems (Epic preferred)
- California-based with reliable high-speed internet
- Evening/weekend availability (flexible schedule required)