Job Description
Join our dynamic team as a Remote Evening Receptionist and become the first point of contact for our prestigious clients across San Antonio! We're seeking a polished, tech-savvy professional to deliver exceptional virtual support during evening hours. This fully remote position offers flexibility while maintaining the high standards of our luxury hospitality brand.
Enjoy the comfort of working from home while managing communications, scheduling, and client relations with excellence. Perfect for night owls who thrive in fast-paced environments!
Responsibilities
- Manage multi-line phone system and virtual reception services during evening shifts (5 PM - 1 AM CST)
- Coordinate client appointments and calendar management using advanced scheduling software
- Handle confidential correspondence and prioritize urgent communications
- Resolve client inquiries with professionalism and discretion
- Maintain digital filing systems and update CRM databases accurately
- Collaborate with on-site staff for seamless service transitions
- Ensure 100% client satisfaction through proactive communication
Qualifications
- Minimum 2 years of virtual receptionist or customer service experience
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills in English and Spanish
- Ability to multitask in high-pressure situations
- Reliable high-speed internet and quiet home office setup
- Flexible availability for evening and weekend shifts
- Strong problem-solving and conflict resolution abilities
- Previous hospitality or luxury industry experience a plus