Job Description
Are you a student or a professional looking for a flexible remote career in New York? Apex Digital Solutions is seeking dedicated Customer Support Specialists to join our growing team. We offer a modern work environment, competitive pay, and the perfect schedule for evening shifts.
Why Join Us?
- Student Friendly: Flexible hours that accommodate your class schedule.
- Remote Work: Work from the comfort of your home in New York or anywhere in the USA.
- Modern Tools: We provide top-tier software and equipment to ensure productivity.
We are looking for individuals who are detail-oriented, patient, and passionate about delivering exceptional service.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and speed.
- Resolve complex technical issues and troubleshoot customer problems.
- Maintain accurate records of all interactions in our CRM database.
- Collaborate with the technical team to escalate and resolve escalated tickets.
- Ensure high customer satisfaction scores and retention rates.
- Provide feedback to management on common customer pain points.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred for students).
- Must be located in the New York area or willing to work remotely from the USA.
- Excellent written and verbal communication skills in English.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Ability to work evening shifts (e.g., 5:00 PM - 1:00 AM EST).