Job Description
Join Louisville Connect's dynamic remote team as a Customer Support Specialist! We're seeking passionate individuals to deliver exceptional service during evening and weekend shifts. Enjoy the flexibility of working from home while making a real impact for our clients. This role offers competitive pay, comprehensive training, and opportunities for growth within our innovative tech company.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening/weekend shifts
- Troubleshoot technical issues and resolve customer inquiries promptly
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvements for remote support workflows
- Maintain professionalism and brand consistency in all communications
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Excellent communication skills with strong phone etiquette
- Proficient in remote work tools (Zoom, Slack, CRM platforms)
- Ability to troubleshoot basic technical issues independently
- Strong time management and problem-solving abilities
- Reliable high-speed internet and quiet home office setup