Job Description
Join our dynamic team at GlobalTech Solutions as a Remote Customer Support Specialist! We're hiring motivated professionals in Cleveland to deliver exceptional service with flexible scheduling options. Enjoy the freedom of remote work while making a real impact on customer satisfaction. Competitive pay, comprehensive benefits, and growth opportunities await!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in CRM system with detailed resolution notes
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities for premium services
- Maintain product knowledge through weekly training modules
- Meet daily/weekly performance metrics for response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or support experience
- Exceptional written and verbal communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving and multitasking abilities
- Reliable home office setup with high-speed internet
- Flexible availability including evenings/weekends as needed
- US citizenship or valid work authorization required