Job Description
Join our award-winning remote team as a Customer Service Specialist and deliver exceptional support to clients across the United States. This is a rare opportunity for immediate part-time employment with complete schedule flexibility. Work from anywhere in New York while contributing to a fast-growing tech company that values work-life balance and professional growth.
We're seeking empathetic communicators to resolve inquiries via chat, email, and phone. Enjoy competitive hourly rates, comprehensive training, and a supportive remote culture. Perfect for students, parents, or professionals seeking supplemental income with no commute required.
Responsibilities
- Respond to customer inquiries across multiple channels (chat, email, phone) within 15-minute SLA
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Zendesk and escalate complex cases appropriately
- Maintain 95% customer satisfaction score through positive, solution-focused communication
- Collaborate with cross-functional teams to improve service processes
- Participate in bi-weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficient in CRM platforms (Zendesk/Salesforce) and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet home office space
- Available to work 20-25 hours/week with flexible scheduling options