Job Description
Looking for flexible evening work that fits your student schedule? Memphis Tech Solutions is hiring remote Customer Service Representatives for part-time evening shifts. No experience needed – we provide comprehensive training!
Join our dynamic team supporting Fortune 500 clients with cutting-edge tech solutions. Enjoy competitive pay, full remote flexibility, and a supportive environment that values your academic commitments. Perfect for Memphis students seeking career growth while balancing studies.
Why You'll Love This Role:
- 100% remote work from anywhere in Memphis
- Evening shifts (4:00 PM - 10:00 PM CT)
- Flexible scheduling around your classes
- Paid training and career advancement opportunities
- Employee discounts on tech products
Responsibilities
- Respond to customer inquiries via chat, email, and phone with exceptional professionalism
- Resolve technical issues using our proprietary knowledge base and troubleshooting guides
- Document cases accurately in CRM systems for seamless handoffs
- Meet performance metrics for response time and resolution rates
- Collaborate with senior team members on complex cases
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive customer satisfaction scores above 95%
Qualifications
- Currently enrolled in any accredited Memphis college/university
- Strong written and verbal communication skills
- Reliable high-speed internet connection for remote work
- Ability to type 30+ words per minute
- Basic computer proficiency with MS Office suite
- Comfortable working independently in a home environment
- Availability for 20-25 hours weekly during evening hours
- No prior experience required – training provided!