Job Description
Join Nexa Solutions Inc., a leading remote-first company, as a Customer Service Associate and unlock the flexibility you deserve. We're seeking motivated individuals in New York to deliver exceptional support from home—no experience required! Enjoy competitive pay, full benefits eligibility, and a schedule tailored around your life. Our innovative training program equips you with all tools needed to thrive in this role.
Why Choose Us?
- 100% remote work with flexible scheduling options
- Comprehensive paid training and ongoing development
- Health, dental, and vision benefits for part-time staff
- Clear advancement pathways to leadership roles
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Maintain high customer satisfaction metrics
- Participate in bi-weekly skill-building workshops
Qualifications
- No prior experience required—welcoming career changers!
- High school diploma or equivalent
- Reliable internet connection and quiet home office
- Strong communication skills and active listening
- Ability to navigate multiple digital tools simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexible availability (15-25 hours/week)