Job Description
Join our dynamic team at Metro Hospitality Services and elevate your weekends! We're seeking energetic Customer Service Specialists to deliver exceptional experiences at our premier Manhattan location. This role offers flexible weekend shifts (Saturdays & Sundays) with competitive pay and opportunities for advancement in the hospitality industry.
Enjoy a vibrant work environment where your contributions directly impact guest satisfaction. Perfect for students, professionals seeking supplemental income, or those balancing other commitments. Training provided – no prior hospitality experience required!
Responsibilities
- Provide exceptional customer service to high-profile guests at our luxury Manhattan venue
- Manage check-in/check-out processes efficiently using our digital systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Coordinate with cross-functional teams to ensure seamless operations
- Maintain pristine facility standards through regular inspections
- Process payments and manage cash handling procedures accurately
- Document operational incidents and guest feedback promptly
Qualifications
- Available for weekend shifts (Saturdays & Sundays, 8am-8pm)
- Strong communication skills with polished professional demeanor
- Ability to multitask in fast-paced environments
- Basic computer literacy and comfort with digital systems
- Attention to detail with exceptional organizational skills
- Problem-solving mindset with guest-first approach
- Valid NY work authorization and reliable transportation
- Previous customer service experience preferred but not required