Job Description
We're urgently seeking dynamic Part-Time Customer Service Specialists to join our award-winning team in Virginia Beach! Coastal Connect Solutions is a rapidly growing customer experience innovator, and we need passionate individuals to deliver exceptional service to our diverse clientele. This is a fantastic opportunity for flexible scheduling with immediate start dates. Enjoy competitive pay, comprehensive training, and a vibrant team atmosphere in Virginia Beach's bustling business district. Perfect for students, career-changers, or those seeking supplemental income. Apply today and become part of our success story!
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities and promote relevant solutions
- Document interactions and provide actionable feedback to improve processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience in fast-paced environments
- Exceptional verbal/written communication skills with strong active listening
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask effectively while maintaining attention to detail
- Flexible availability including evenings and weekends
- Proven problem-solving abilities with a customer-first mindset
- Positive attitude and resilience under pressure