Job Description
Join Our High-Energy Team in Detroit
We are a rapidly growing technology firm based in the heart of Detroit, and we are urgently hiring a Part-Time Technical Support Specialist. We value flexibility, innovation, and a customer-first approach. If you are a tech enthusiast looking for a role that offers the perfect work-life balance while contributing to meaningful projects, this is your chance to shine.
Why Apply?
- Flexible Schedule: Enjoy a part-time role that fits around your lifestyle.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Environment: Work in a collaborative, tech-forward office in Downtown Detroit.
What You'll Do
As a Technical Support Specialist, you will be the first line of defense for our clients, ensuring their technical hurdles are resolved swiftly and professionally.
Responsibilities
- Provide exceptional technical assistance to end-users via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues with precision and speed.
- Document all customer interactions, solutions, and system updates in our CRM database.
- Collaborate with the engineering team to escalate complex bugs and suggest improvements.
- Maintain a high standard of customer satisfaction through clear, empathetic communication.
- Conduct basic system maintenance and software installations for remote clients.
- Participate in weekly team meetings and training sessions to stay updated on new tech trends.
Qualifications
- High school diploma or equivalent required; Associate degree in Computer Science or IT is preferred.
- Proven experience in a technical support or customer service role.
- Strong working knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent verbal and written communication skills with a professional tone.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Reliable internet connection and home office setup (for remote shift availability).