Job Description
Are you ready to kickstart your career with immediate availability?
We are currently seeking a dedicated Part-Time Technical Support Specialist to join our growing team in Tampa, FL. This is a fantastic opportunity for individuals looking for flexible hours and a chance to work with cutting-edge technology while helping our clients.
Why Apply?
- Immediate Hire: Start working within days, not weeks.
- Flexible Schedule: Choose the shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
We are looking for passionate problem-solvers to handle incoming inquiries and resolve technical issues efficiently.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues for immediate resolution.
- Document customer interactions and technical solutions in our CRM system.
- Collaborate with the senior engineering team to escalate complex tickets.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
Qualifications
- High School Diploma or equivalent required; Associate degree preferred.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Strong verbal and written communication skills.
- Ability to work independently in a remote or hybrid environment.
- Reliable internet connection and a quiet workspace are essential.