Job Description
Are you a tech-savvy problem solver looking for a flexible career opportunity in Colorado Springs? Apex Digital Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our growing team. We offer immediate hire opportunities for individuals who thrive in fast-paced environments and want to make a real impact.
In this role, you will serve as the first point of contact for our clients, delivering exceptional technical assistance and troubleshooting solutions remotely. We value autonomy, clear communication, and a proactive approach to customer service.
Responsibilities
- Diagnose and resolve hardware, software, and network connectivity issues for clients in a timely manner.
- Provide clear, step-by-step technical guidance via phone, email, and remote desktop tools.
- Log and track all support tickets in our CRM system, ensuring detailed documentation of issues and resolutions.
- Collaborate with senior engineers to escalate complex technical problems and share best practices.
- Maintain a high level of customer satisfaction by managing expectations and providing regular updates.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Reliable high-speed internet connection and a dedicated home office space.
- Ability to work a flexible schedule, including evenings and weekends, as needed.