Job Description
Apex Digital Solutions is seeking a Part-Time Technical Support Specialist to join our dynamic team in Atlanta, GA. We are offering an immediate hire opportunity for a motivated individual looking to grow their career in the IT support sector. In this role, you will be the first point of contact for our clients, providing exceptional service and technical troubleshooting.
Why Join Us?
- Competitive pay of $18.00 - $22.00 per hour.
- Flexible scheduling to suit your lifestyle.
- Opportunity for immediate career growth.
Responsibilities
- Provide remote and on-site technical support for hardware and software issues.
- Diagnose and resolve customer inquiries via phone, email, and chat.
- Perform software installations and system configuration updates.
- Maintain accurate and up-to-date customer service records in the CRM system.
- Collaborate with the senior engineering team to escalate complex tickets.
Qualifications
- High school diploma or GED required; Associate degree in IT or equivalent experience preferred.
- Minimum of 1 year of experience in a customer service or technical support role.
- Proficiency in Microsoft Office Suite and basic operating systems.
- Strong verbal and written communication skills with a focus on customer satisfaction.
- Ability to work flexible hours, including evenings and weekends.