Job Description
Are you ready to kickstart your career with immediate impact?
Innovate Detroit Systems is looking for a dedicated Part-Time Technical Support Specialist to join our growing team. We are seeking a proactive problem-solver who thrives in a fast-paced environment and is ready to start immediately. Enjoy the flexibility of part-time hours while making a significant contribution to our clients' success.
Why Join Us?
- Immediate Start: No waiting period—start contributing from day one.
- Flexible Schedule: Tailor your work hours to fit your lifestyle while staying full-time employed.
- Premium Compensation: Earn between $18.00 and $22.00 per hour depending on experience.
- Growth Opportunities: A pathway to full-time roles and career advancement within the tech sector.
Don't just take our word for it. We are looking for someone who embodies our core values of integrity, innovation, and teamwork. If you are based in Detroit and ready to elevate your career, we want to hear from you.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and remote desktop tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Document all technical issues and resolutions in our CRM system to maintain accurate records.
- Collaborate with the IT team to identify and implement process improvements.
- Conduct basic system maintenance and updates as assigned.
- Assist in the deployment of new hardware and software for new hires.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support or customer service.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Must be available to start immediately.