Job Description
Are you a tech-savvy problem solver looking for immediate work? Join our dynamic team in Boston as a Part-Time Technical Support Specialist. We are looking for individuals who thrive in fast-paced environments and are ready to start contributing on day one.
In this role, you will be the first line of defense for our clients, ensuring seamless technical operations and high levels of customer satisfaction. We offer flexible scheduling options to accommodate your lifestyle while providing a competitive compensation package.
Why Apply?
- Immediate start available.
- Flexible part-time hours.
- Comprehensive training provided.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Manage and update customer tickets within the CRM system.
- Document technical solutions and maintain a knowledge base.
- Collaborate with senior engineers to resolve escalated complex issues.
- Ensure all security protocols and best practices are followed.
Qualifications
- High school diploma or GED required.
- Previous experience in a helpdesk or customer support role is preferred but not required.
- Strong understanding of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Availability to work a minimum of 20 hours per week.