Job Description
Are you looking for part-time jobs hiring now in Chicago, IL? InnovateTech Solutions is seeking a dedicated Technical Support Specialist to join our dynamic remote team. We offer a competitive hourly rate, flexible scheduling, and a collaborative work environment. If you have a passion for technology and helping others, we want to hear from you!
Responsibilities
- Provide exceptional technical support via phone, email, and live chat to internal employees and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all support interactions and resolutions in our ticketing system (Zendesk/ServiceNow).
- Assist with the setup and configuration of new devices and software installations.
- Maintain a high level of customer satisfaction by responding to inquiries promptly and professionally.
- Collaborate with the IT team to identify recurring issues and suggest process improvements.
Qualifications
- High school diploma or equivalent required; Associate degree in Information Technology or related field preferred.
- 1-2 years of experience in technical support, help desk, or customer service.
- Familiarity with operating systems (Windows, macOS) and productivity software (Microsoft Office, Google Workspace).
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote setting.