Job Description
Are you a tech-savvy problem solver looking for a flexible opportunity in the heart of Chicago?
Apex Digital Systems is currently seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional IT solutions to businesses across the Midwest, and we need a detail-oriented individual to help maintain our high standards.
As a part-time employee, you will enjoy a flexible schedule that allows you to work around your personal commitments while gaining valuable experience in a fast-paced corporate environment.
Responsibilities
- Provide top-tier technical support to internal staff and clients via phone, email, and remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Maintain accurate and detailed records of all technical tickets and resolutions in our CRM system.
- Collaborate with the Senior Engineering team to implement system upgrades and security patches.
- Assist with the onboarding process of new hardware and software installations for office staff.
- Conduct periodic training sessions to educate team members on best practices for IT security.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science or IT preferred.
- 1-2 years of experience in a help desk or technical support role.
- Proficient in Windows operating systems and Microsoft Office Suite (Word, Excel, Outlook).
- Strong understanding of network protocols (TCP/IP) and basic hardware troubleshooting.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to prioritize multiple tasks and meet deadlines in a remote or hybrid setting.