Job Description
We are seeking a dedicated and detail-oriented Part-Time Technical Support Specialist to join our innovative team in the heart of San Jose, CA. In this role, you will be the bridge between our clients and our technology, ensuring a seamless user experience and resolving technical challenges with expertise and empathy.
Our company culture values flexibility, growth, and technical excellence. We offer a dynamic work environment where your contributions directly impact our operational success.
Responsibilities
- Provide exceptional technical assistance via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems and internal system errors efficiently.
- Document all support tickets and resolutions in our ticketing system to maintain a knowledge base.
- Collaborate with the IT department to ensure software updates and security patches are applied correctly.
- Conduct training sessions for new employees regarding internal tools and company policies.
- Maintain a high level of customer satisfaction through clear, patient, and professional communication.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field is preferred.
- 1-2 years of experience in technical support, help desk, or customer service.
- Strong working knowledge of Microsoft Windows, macOS, and common office applications.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work flexible hours, including evenings and weekends as needed.
- Strong problem-solving mindset and a customer-centric approach to service.