Job Description
Unlock Your Potential with a Flexible Night Shift Career
Are you a night owl looking for a role that offers both technical challenge and schedule freedom? Apex Horizon Solutions is currently recruiting a Part-Time Night Shift Technical Support Specialist for our Oakland, CA office. We offer a competitive salary, a quiet work environment, and the flexibility to balance your professional growth with your personal life.
In this pivotal role, you will be the technical anchor for our evening operations. You will ensure our enterprise clients experience seamless service delivery while the rest of the world rests. If you have a knack for problem-solving and a desire to work outside traditional hours, we want to hear from you.
Responsibilities
- Provide expert technical assistance via phone and email to internal staff and external clients during night shifts.
- Diagnose and troubleshoot complex hardware, software, and network connectivity issues efficiently.
- Maintain a high standard of service by resolving tickets within the established SLA (Service Level Agreement) windows.
- Perform nightly system maintenance, security patching, and database backups to ensure operational integrity.
- Document all technical interactions and resolutions in the CRM database for knowledge sharing.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of support.
- Monitor system health alerts and proactively address potential outages before they impact users.
Qualifications
- High school diploma or GED required; Associate degree in IT or Computer Science is a plus.
- Minimum of 1 year of experience in a technical support, helpdesk, or customer service environment.
- Strong knowledge of Microsoft Windows, macOS, and common business software applications.
- Proven ability to work independently with minimal supervision during the night hours.
- Excellent written and verbal communication skills with a focus on clarity and professionalism.
- Reliable high-speed internet connection and a dedicated workspace at home.