Job Description
We are seeking a dedicated and detail-oriented Part-Time Technical Support Specialist to join our elite 24/7 operations team in London. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want to hear from you. This role offers the perfect opportunity to work flexible night shifts while maintaining a healthy work-life balance.
As part of our night shift team, you will be the first point of contact for our clients, ensuring seamless operations during off-hours. You will work in a modern, premium office environment equipped with state-of-the-art technology.
Responsibilities
- Provide 24/7 Technical Assistance: Respond to incoming tickets and support requests via phone, email, and live chat during night shifts.
- Diagnose and Resolve Issues: Troubleshoot hardware, software, and network connectivity problems for enterprise clients.
- Escalation Management: Identify complex issues that require morning support and escalate them to senior engineering teams with detailed notes.
- Documentation: Maintain accurate and up-to-date records of all support interactions and resolutions in our CRM system.
- System Monitoring: Monitor system performance and alerts to ensure continuous service availability.
- Client Communication: Communicate technical solutions clearly and professionally to non-technical users.
Qualifications
- Experience: Proven experience in technical support or IT helpdesk (1+ years preferred).
- Technical Skills: Strong knowledge of Windows and macOS operating systems, MS Office suite, and basic networking concepts.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Availability: Must be available to work night shifts (e.g., 00:00 to 08:00) on a flexible schedule.
- Education: A-levels or equivalent; IT certifications (CompTIA A+, NVQ Level 3) are a plus.