Job Description
Are you a night owl looking for a rewarding career? Austin Tech Solutions is seeking a dedicated Part-Time Night Shift Support Specialist to join our dynamic team. In this role, you will provide critical technical assistance to our clients, ensuring seamless operations during our off-hours window. We offer a competitive hourly rate, flexible scheduling, and a collaborative environment right in the heart of Austin.
Responsibilities
- Monitor and respond to incoming support tickets and inquiries in a timely manner.
- Diagnose and troubleshoot hardware and software issues for remote clients.
- Document all interactions and resolutions in the CRM system accurately.
- Collaborate with the day-shift team to escalate complex issues and share insights.
- Ensure a high level of customer satisfaction through clear and professional communication.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred.
- Previous experience in customer support or technical help desk roles.
- Must be available to work nights, specifically 10:00 PM - 6:00 AM (Monday through Friday).
- Strong problem-solving skills and the ability to work independently in a quiet environment.
- Familiarity with remote support tools and ticketing systems is a plus.