Job Description
We are currently seeking a highly motivated Part-Time Night Shift Support Specialist to join our elite customer experience team in London. In this role, you will provide critical technical assistance to clients during off-peak hours, ensuring seamless operations and maintaining our reputation for excellence. If you thrive in a fast-paced environment and enjoy the flexibility of working late-night shifts, we want to hear from you.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Flexible scheduling to suit your lifestyle.
- Comprehensive training and career progression opportunities.
- State-of-the-art remote work setup.
Responsibilities
- Manage Customer Inquiries: Handle incoming support tickets via email and live chat during the night shift with empathy and efficiency.
- Troubleshoot Issues: Diagnose and resolve technical problems for B2B clients, escalating complex issues to the day team when necessary.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and solutions in our CRM system.
- System Monitoring: Perform routine checks on support systems to ensure optimal performance and uptime.
- Feedback Loop: Communicate common client issues to the product team to drive continuous improvement.
Qualifications
- Education: A high school diploma or equivalent; a degree in IT or related field is a plus.
- Experience: Previous experience in customer support or technical helpdesk roles is preferred.
- Skills: Strong problem-solving abilities and proficiency with Microsoft Office Suite and remote support tools.
- Availability: Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM) on a consistent basis.
- Communication: Fluent in English (written and verbal) with a professional and polite demeanor.