Job Description
Are you a night owl looking for flexibility and growth? Apex Digital Solutions is seeking a highly motivated Part-Time Night Shift Customer Support Specialist to join our dynamic remote team in Portland, Oregon.
We are a forward-thinking tech company committed to delivering excellence 24/7. Whether you are a student, a night shift veteran, or seeking a better work-life balance, this is the perfect opportunity to leverage your skills in a supportive environment.
Why Join Us?
- 100% Remote Work: Enjoy the freedom of working from home in Portland or anywhere in the US.
- Student Friendly: Flexible scheduling designed to accommodate your classes and study time.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Hiring Now: Start your career journey with us immediately.
Don't miss out on this unique opportunity to advance your career while enjoying the freedom of a night shift.
Responsibilities
- Provide exceptional technical support and troubleshooting via chat, email, and phone during night hours.
- Monitor support queues and respond to customer inquiries with a focus on speed and accuracy.
- Document technical issues and resolutions in our ticketing system to improve future service.
- Collaborate with the day shift team to ensure seamless handovers of complex cases.
- Assist in the development of knowledge base articles to help other team members.
- Maintain a high level of professionalism and empathy in all customer interactions.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Must be available to work rotating night shifts (e.g., 10 PM – 6 AM).
- Strong computer literacy and troubleshooting skills.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work independently with minimal supervision.