Job Description
Are you a tech-savvy problem solver looking for a flexible work-life balance? InnovateTech Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team in the heart of Milwaukee.
We are revolutionizing the local tech landscape by offering competitive pay and a supportive environment for remote and hybrid workers. This role is perfect for students or professionals seeking a secondary income stream without sacrificing work-life balance.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Modern Tech Stack: Work with the latest hardware and cloud solutions.
- Competitive Compensation: Earn $18-$22/hour based on experience.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and remote desktop tools.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and update IT asset inventory and ticketing systems (e.g., Jira, ServiceNow).
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain a clean and organized help desk environment.
Qualifications
- High school diploma or GED required; Associate degree in IT or Computer Science is a plus.
- 1-2 years of experience in IT support or a related technical field.
- Strong knowledge of Microsoft Windows, Office 365, and basic networking.
- Excellent verbal and written communication skills.
- Ability to work independently and prioritize multiple tasks effectively.