Job Description
Are you looking for a flexible part-time evening and weekend shift in Mesa, AZ? Apex Support Solutions is seeking a dedicated Technical Support Specialist to join our growing team. We pride ourselves on delivering top-tier IT support to our clients, and we need someone with a positive attitude and technical aptitude to join us during our peak hours.
Why Join Us?
- Flexible Scheduling: Perfect for students or those seeking work-life balance with evening and weekend shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Modern Environment: Work in a collaborative, tech-forward setting in the heart of Mesa.
Don't miss this opportunity to advance your career in a role that fits your lifestyle. Apply today to become part of the Apex team!
Responsibilities
- Provide high-quality technical support via phone and email to end-users in a timely and professional manner.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Log and track all support tickets in the ticketing system, ensuring accurate documentation.
- Assist with remote troubleshooting sessions and software installations.
- Maintain a professional demeanor and positive attitude during peak evening and weekend shifts.
- Collaborate with the on-site team to resolve complex technical escalations.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field is a plus.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and network troubleshooting.
- Excellent verbal and written communication skills.
- Must be available to work evenings (4:00 PM - 10:00 PM) and weekends (Saturday/Sunday).
- Strong problem-solving skills and the ability to learn new technologies quickly.
- Reliable transportation is required.