Job Description
Are you looking for a flexible part-time role that fits perfectly around your evening and weekend schedule? Apex Tech Solutions is seeking a dedicated Tech Support Specialist to join our growing team in Mesa, AZ.
We value work-life balance and offer a dynamic environment where you can make a real impact. If you are a problem-solver who thrives in a supportive team setting, we want to hear from you.
Why Join Us?
• Flexible evening and weekend shifts.
• Competitive hourly pay.
• Opportunities for growth within the company.
Responsibilities
- Provide technical assistance and troubleshooting for clients via chat and email during evening and weekend shifts.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Document customer interactions and resolutions in our CRM system accurately.
- Collaborate with the day-shift team to ensure seamless coverage and knowledge transfer.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
Qualifications
- High school diploma or equivalent; associate degree in IT or related field preferred.
- Proven experience in customer support or technical helpdesk roles.
- Strong problem-solving skills with the ability to think on your feet.
- Excellent written and verbal communication skills.
- Ability to work independently during evening and weekend hours.