Job Description
Join our dynamic team at Urban Hospitality Group, where we're revolutionizing guest experiences in the heart of New Orleans! We're seeking energetic Part-Time Evening & Weekend Shift Coordinators to ensure seamless operations during our busiest hours. This role offers flexible scheduling, competitive pay, and opportunities for growth within our expanding hospitality network. Enjoy the unique culture of New Orleans while building valuable skills in customer service, operations management, and team leadership.
What We Offer:
- Competitive hourly wages + performance bonuses
- Flexible scheduling (evenings, weekends, holidays)
- Comprehensive training program
- Employee discounts on local attractions
- Supportive team environment with advancement opportunities
Responsibilities
- Coordinate guest check-ins and check-outs during evening/weekend shifts
- Manage front desk operations including reservations and inquiries
- Oversee housekeeping staff and ensure facility cleanliness standards
- Handle guest complaints with professionalism and urgency
- Process payments and maintain accurate financial records
- Conduct safety inspections and emergency protocol enforcement
- Train new team members on shift-specific procedures
- Collaborate with day-shift managers for operational continuity
Qualifications
- High school diploma or equivalent required
- 1+ years experience in customer service or hospitality
- Availability for evenings (4 PM - 12 AM) and weekends
- Strong conflict resolution and multitasking abilities
- Proficiency in property management software (e.g., Opera)
- Basic knowledge of New Orleans tourism attractions
- Valid driver's license and reliable transportation
- Ability to stand/walk for extended periods