Job Description
Join our dynamic team as a Part-Time Evening/Weekend Guest Services Associate at Urban Hospitality Group! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during our busiest hours. This role offers flexible scheduling perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a vibrant team environment in the heart of New York City.
Responsibilities
- Provide exceptional guest service during evening and weekend shifts
- Manage check-in/check-out processes efficiently
- Address guest inquiries and resolve issues promptly
- Maintain cleanliness and organization of public areas
- Handle cash transactions and operate POS systems
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible evenings/weekends
- Basic computer literacy and POS knowledge
- Ability to stand for extended periods
- Positive attitude and problem-solving mindset