Job Description
Join our dynamic team at Urban Oasis Hospitality as a Part-Time Evening & Weekend Customer Specialist! We're seeking friendly, energetic professionals to deliver exceptional guest experiences during our busiest hours. This role offers perfect flexibility for students, parents, or anyone seeking a rewarding part-time schedule while building valuable hospitality skills. Enjoy competitive pay, complimentary meal benefits, and a vibrant work environment in the heart of Phoenix.
Responsibilities
- Provide exceptional customer service during evening and weekend shifts
- Manage guest inquiries via phone, email, and in-person interactions
- Process reservations and check-ins with accuracy and efficiency
- Resolve guest concerns promptly and maintain high satisfaction scores
- Collaborate with cross-functional teams to ensure seamless operations
- Assist with facility maintenance and cleanliness standards
- Contribute to a positive team culture through proactive communication
Qualifications
- Previous customer service experience preferred
- Availability for flexible evening and weekend schedules
- Strong communication and interpersonal skills
- Ability to work efficiently in fast-paced environments
- Basic proficiency with reservation systems and POS software
- High school diploma or equivalent required
- Valid Arizona driver's license (for occasional errands)
- Must pass background check and drug screening