Job Description
Join our dynamic team at CityConnect Solutions as a Part-Time Evening & Weekend Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during flexible evening and weekend shifts. This role is perfect for students, parents, or anyone seeking work-life balance without compromising career growth. Enjoy a supportive environment with competitive pay and opportunities for advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to thrive in fast-paced, flexible schedule environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for occasional team meetings