Job Description
Join our award-winning team at Sunset Plaza Hotel as a Part-Time Evening Receptionist! We're seeking a charismatic professional to create memorable guest experiences during our busiest hours. This role offers flexible evening shifts while being a gateway to exciting hospitality careers. Enjoy competitive pay, complimentary hotel stays, and a supportive team environment in the heart of downtown Tucson.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and handle billing inquiries using PMS software
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain a pristine front desk environment and manage office supplies
- Act as first point of contact for emergency situations during evening hours
- Process payments and balance nightly cash reports with precision
- Upsell hotel amenities and local attractions to enhance guest satisfaction
Qualifications
- 1+ years of front desk or customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- High school diploma or equivalent; hospitality certification a plus
- Flexible availability including weekends and holidays
- Basic knowledge of Tucson attractions and transportation options
- Professional appearance and positive, approachable demeanor