Job Description
Join our dynamic team at MetroFlex Solutions and enjoy the perfect work-life balance with our flexible evening part-time positions! We're seeking motivated individuals to provide exceptional customer support during evening hours while maintaining a healthy work schedule. This role offers competitive pay, comprehensive training, and the opportunity to grow with a forward-thinking company. No weekends or holidays required – just 20-25 hours per week with consistent scheduling. Apply today and start your rewarding career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Process orders, returns, and exchanges accurately while maintaining customer satisfaction
- Update customer records in real-time to ensure data integrity
- Collaborate with day-shift teams for seamless service continuity
- Meet daily performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Strong verbal/written communication skills in English
- Proficiency with Microsoft Office and CRM software (training provided)
- Ability to work independently with minimal supervision
- Reliable transportation and punctual attendance record
- Flexibility to work 4-5 evenings per week (approx. 20-25 hours)
- Positive attitude and problem-solving mindset