Job Description
Join our award-winning team as a Part-Time Evening Customer Service Specialist and reclaim your work-life balance! We're seeking dynamic professionals to deliver exceptional support during our peak evening hours. With flexible scheduling, weekly pay, and comprehensive training, this role is perfect for students, parents, or career-changers seeking stability without sacrificing personal time.
Enjoy our state-of-the-art Manhattan workspace with complimentary meals, wellness programs, and career advancement opportunities. Our commitment to employee development ensures you'll gain valuable skills while supporting Fortune 500 clients.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening shifts (5 PM - 10 PM)
- Resolve complex inquiries using CRM systems with 95% accuracy
- Process transactions and maintain detailed client documentation
- Collaborate with cross-functional teams to resolve escalated issues
- Meet performance metrics including CSAT scores and response times
- Participate in weekly training sessions to enhance product knowledge
- Identify process improvement opportunities and implement solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills with multilingual ability a plus
- Proficiency in CRM platforms (Salesforce, Zendesk)
- Flexible availability Monday-Sunday evenings
- Strong problem-solving abilities with conflict resolution skills
- Ability to work independently with minimal supervision
- Valid work authorization and reliable transportation