Job Description
Join Urban Support Services and thrive in a flexible evening part-time role designed for work-life balance. We're seeking dedicated professionals to deliver exceptional customer experiences during evening hours, supporting our diverse client base across Chicago. This position offers competitive pay, remote flexibility, and the opportunity to grow within a supportive team. If you're a people-oriented individual seeking meaningful part-time work with schedule autonomy, apply today to start your journey with us.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours (4 PM - 12 AM CST)
- Resolve client inquiries, troubleshoot technical issues, and process orders efficiently
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with daytime teams to ensure seamless service continuity
- Identify and escalate complex issues to senior specialists
- Contribute to process improvement initiatives for evening operations
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or support experience
- Strong written and verbal communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in fast-paced evening environments
- Reliable home office setup with high-speed internet
- Flexible availability during evening shifts, including weekends