Job Description
Join Omaha Solutions Group's dynamic customer service team with flexible evening and night shift schedules! We're seeking dedicated individuals to deliver exceptional support while enjoying work-life balance. This role offers competitive pay, remote options, and career growth opportunities.
Our 24/7 support center values your unique schedule needs, providing fully remote positions with evening hours (5 PM - 1 AM) and competitive benefits. Experience a culture that prioritizes employee well-being and professional development.
Responsibilities
- Handle customer inquiries via phone, chat, and email during evening hours
- Resolve technical issues and provide product support
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams for complex issue resolution
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Excellent verbal/written communication skills
- Ability to work independently during night shifts
- Proficiency with CRM software and troubleshooting tools
- Flexible availability for evening/weekend schedules
- Basic technical aptitude for product support