Job Description
Join FlexCare Solutions Inc. as a Part-Time Evening Customer Service Specialist and enjoy the perfect work-life balance! We're seeking passionate individuals to deliver exceptional support during flexible evening hours (4 PM - 10 PM). This remote-friendly role offers competitive pay, comprehensive training, and opportunities for advancement. Help our clients resolve inquiries, build relationships, and contribute to our award-winning service culture.
Why FlexCare?
• Competitive hourly rates with performance bonuses
• Fully remote work environment
• Paid training and career development programs
• Health benefits for part-time employees
• Recognition programs for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to escalate complex cases
- Maintain 95% customer satisfaction score through quality interactions
- Participate in weekly performance reviews and skill-building sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet workspace
- Ability to multitask in fast-paced evening environments
- Strong problem-solving and conflict resolution abilities